About
Features
Careers
Blog
Contact us
Support
Login
Get started now!
Home
Knowledgebase
Account & Security
Account & Security
Categories
Account & Security
Platform Administration
HR Management
Facilities & Spaces
Documents & Protocol
Governance & Meetings
Digital Services
Support Desk Operations
Newest First
Oldest First
Most Helpful
Login Sessions — Overview and How to Manage Your Active Devices
See every device where your account is open, close sessions you don't recognise, and review your recent sign-in history.
last month
0
Understanding Login Session History and Status Codes
What the Recent Activity and Older History sections show, and what each session status badge means.
last month
0
Login Sessions — Security Best Practices
How to use Login Sessions proactively to spot and respond to unauthorized access on your account.
last month
0
2FA - Your identification panel and email verification status
The 2FA Authentication app shows a summary of your account identification details and whether your email address has been verified.
last month
0
How to manage your account settings (timezone, language, avatar)
The Manage Account app lets you update your timezone, interface language, and profile avatar. Changes take effect immediately without a page reload.
last month
0
Manage your personal data — overview of the Personal Data app
The Personal Data application lets you view and update your own Digital Identity record: personal details, residential address, documents, contact points, and profile picture.
last month
0
How to upload and manage your identity documents
The Documents section of the Personal Data app lets you register and manage your official identity documents — ID card, passport, driving licence, and more.
last month
0
Connected Accounts Security: What Data is Stored and How to Stay Safe
What data OpenStudio stores when you link a provider, and how to keep your account safe.
last month
0
Troubleshooting Connected Accounts and Passkey Errors
Solutions for the most common errors when linking providers or registering a passkey.
last month
0
How to Add or Remove a Passkey for Passwordless Sign-In
Register your device's biometric sensor as a passwordless sign-in method — one tap and you are in.
last month
0
How to Link or Unlink Google, LinkedIn and Microsoft to Your Account
Step-by-step guide to connecting or removing a Google, LinkedIn, or Microsoft account from your profile.
last month
0
Connected Accounts & Passkeys: Overview of Sign-In Methods
Link Google, LinkedIn, Microsoft or a biometric passkey to your account for one-click sign-in without a password.
last month
0
How to enable Two-Factor Authentication (2FA) on your account
Step-by-step instructions to activate or deactivate 2FA on your OpenStudio account using an authenticator app or email verification.
last month
0
Permissions: Tips & Troubleshooting
Practical advice for resolving common access issues, focusing on main entry points and divergent permission states.
last month
0
Glossary of Permissions Status Badges
A comprehensive reference guide for interpreting the various source and status indicators used throughout the platform.
February 2026
0
Navigating the Permissions Dashboard
Learning to use the application grid and filtering tools to effectively manage the security landscape of your environment.
February 2026
0
When do permissions take effect? (Instant Sync)
An overview of the real-time synchronization process that ensures permission updates are applied without requiring a logout.
February 2026
0
How to Revoke or Suspend User Permission Access
Best practices for immediate security revocation versus scheduling a soft expiration for temporary or departing staff.
February 2026
0
Troubleshooting Permissions Access States (Pending & Expired)
How to interpret visual cues for pending or expired access to diagnose why a user may be unable to use a specific feature.
February 2026
0
Automatic System Rules (The "Robot" Access)
How background logic dynamically grants access to users based on their core attributes in the organizational master data.
February 2026
0
Understanding Locked Permissions
Identifying critical system-locked rights that are strictly managed by HR status and cannot be modified manually.
February 2026
0
Understanding "Coincident" vs. "Override" Statuses in permissions
Understanding the hierarchy of access and how the system resolves conflicts when manual rights overlap with role-based profiles.
February 2026
0
How to Audit Permissions History & Restore Access
How to investigate the forensic trail of past permission changes and quickly reinstate access that was previously revoked.
February 2026
0
AI: Analyze existing permissions to suggest useful profiles
Using intelligent analysis to identify common manual access patterns that should be converted into efficient system profiles.
February 2026
0
How to assign a Permission Profile to a user
The process for linking a predefined role to a user and managing how those permissions synchronize with their account.
February 2026
0
How to define a Permission Profile
How to establish standard access templates for specific organizational roles to ensure consistency across the platform.
February 2026
0
What is a Permission Profile?
An explanation of how role-based bundles simplify administration by grouping multiple rights into a single, assignable template.
February 2026
0
How to Grant Access to a Specific Application or Permission
Step-by-step instructions for manually assigning specific rights to users, including defining scope and temporal validity.
February 2026
0
What is 2FA Authentication?
Two-Factor Authentication (2FA) adds a second verification step to your login. Here is what it is, why it matters, and which methods are available.
last month
0
Why do you need my personal data?
Our dashboard may ask for your personal data, how are they used? and why?
January 2026
36
How to change my password?
Set a new password, check its strength in real time, and understand what happens to your other active sessions.
last month
0
How to create a proper password?
How can I make sure to give the hackers a hard time cracking my passwords – and still be able to remember them?
January 2026
4
I forgot/lost my password
In case of Password problems or if you lost/forgot your password to login, check out this guideline to restore your access!
January 2026
41
Load More
No matching topics
Try adjusting your search terms.
ESC
Navigate
Knowledgebase
↵
Blog
↵
Features
↵
Contact us
↵
User account
Login
↵
Start now
↵
