0 Helpful

Permissions: Tips & Troubleshooting

Administrator

What is the "MAIN" Badge?

When browsing the permissions list for an application, you might see one permission marked with a blue MAIN badge next to its name.

  • Definition: This represents the Entry Point for the application.
  • Importance: If a user has "Edit" rights for specific features but lacks the MAIN permission, they effectively cannot use the tool.
  • Tip: Always ensure the MAIN permission is included in your Profiles and Packages.

Why are the "Profiles" or "Assigned Users" tabs missing?

  1. Insufficient Rights: Your administrator account lacks the meta-permissions define_profiles or assign_profiles.
  2. Simple App Mode: If an application has only one permission, the Profiles tab is hidden automatically. Use Manual Grants or Packages instead.

Working with Large Lists (Sticky Search)

The interface includes a Sticky Search Bar when editing complex permissions (e.g., selecting structures). Use it to filter, then use Select All to bulk-select visible items only.

Permission Packages: status indicators in the user detail view

When you open a user's detail inside a Permission Package, each permission shows a status badge:

BadgeMeaning
ActiveAuthorized through this Package. All good.
Manual (coincident)Manually set to the same value — the package sync would have no effect.
DivergentAuthorized but with a different value or parameter than the Package defines. Use Sync to align.
Not grantedPermission was added to the Package after the last assignment. Use Sync on the permission row.
Disabled ManualThe permission was manually revoked after being assigned by the Package.
Disabled AssignmentThe Package itself was unassigned from this user.
Profile: …This permission is already provided by an active Permission Profile assigned to the user.
Auto (rule)Provided by an automatic rule. The Package sync can still override it.
FounderThe user is the system Founder. All permissions are always active — no manual management needed.
Other PackageThis permission is managed by a different Package. It cannot be modified here.

A permission was granted but the user still can't access the application

  • The user must log out and log back in to reload their session cache.
  • Check that the MAIN permission is also granted (not just a sub-permission).
  • If you used a Package, confirm the Package is still Active (not disabled).

I see "NON-DEFINED EXCEPTION" in a Package detail

This is a fallback label indicating a combination of permission state and source that the system has not classified. Please submit a support ticket including the Package ID and the permission name.


Did you find this article helpful?
0 out of 0 found this helpful

divider

Related Articles

Sponsored
arrow-up icon
ESC