InfoComm (Information & Communication) is the mass-messaging tool for reaching users across different channels simultaneously. It is available under Administration → InfoComm.
The three delivery channels
| Channel | Where it appears | Notes |
|---|---|---|
| Widget | A card in the Alerts & Messages section of the dashboard home | Persistent — visible until the user dismisses it or the message expires. |
| Toolbar | A notification bell in the platform toolbar | Delivered as a push-style notification; appears in the user's notification tray. |
| Sent directly to the user's registered email address | Best for urgent or formal communications that need to reach users outside the platform. |
You can enable one or more channels for a single communication — recipients are merged across all selected channels.
Recipient targeting
When composing a message you can address it to:
- Specific users — search and select individuals by name or personal code.
- Departments — all users assigned to one or more organizational Departments.
- Areas — all users in all Departments belonging to an Area.
- User categories / groups — members of a specific authorization group.
How to send a communication
- Open Administration → InfoComm and click New Communication.
- Fill in the subject and message body (rich text supported).
- Enable the channels you want to use (Widget, Toolbar, Email — at least one required).
- Define your recipients using the targeting options.
- Click Prepare & Review to preview the full recipient list before sending.
- Confirm to dispatch. Sent communications appear in the history list with recipient counts per channel.
Note: To be enabled for a channel you must first have the relevant authorization. See the article How to be enabled for a Channel of Communication for details.
