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Account & Security

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Login Sessions — Overview and How to Manage Your Active Devices

See every device where your account is open, close sessions you don't recognise, and review your recent sign-in history.

Understanding Login Session History and Status Codes

What the Recent Activity and Older History sections show, and what each session status badge means.

Login Sessions — Security Best Practices

How to use Login Sessions proactively to spot and respond to unauthorized access on your account.

2FA - Your identification panel and email verification status

The 2FA Authentication app shows a summary of your account identification details and whether your email address has been verified.

How to manage your account settings (timezone, language, avatar)

The Manage Account app lets you update your timezone, interface language, and profile avatar. Changes take effect immediately without a page reload.

Manage your personal data — overview of the Personal Data app

The Personal Data application lets you view and update your own Digital Identity record: personal details, residential address, documents, contact points, and profile picture.

How to upload and manage your identity documents

The Documents section of the Personal Data app lets you register and manage your official identity documents — ID card, passport, driving licence, and more.

Connected Accounts Security: What Data is Stored and How to Stay Safe

What data OpenStudio stores when you link a provider, and how to keep your account safe.

Troubleshooting Connected Accounts and Passkey Errors

Solutions for the most common errors when linking providers or registering a passkey.

How to Add or Remove a Passkey for Passwordless Sign-In

Register your device's biometric sensor as a passwordless sign-in method — one tap and you are in.

How to Link or Unlink Google, LinkedIn and Microsoft to Your Account

Step-by-step guide to connecting or removing a Google, LinkedIn, or Microsoft account from your profile.

Connected Accounts & Passkeys: Overview of Sign-In Methods

Link Google, LinkedIn, Microsoft or a biometric passkey to your account for one-click sign-in without a password.

How to enable Two-Factor Authentication (2FA) on your account

Step-by-step instructions to activate or deactivate 2FA on your OpenStudio account using an authenticator app or email verification.

Permissions: Tips & Troubleshooting

Practical advice for resolving common access issues, focusing on main entry points and divergent permission states.

Glossary of Permissions Status Badges

A comprehensive reference guide for interpreting the various source and status indicators used throughout the platform.

Navigating the Permissions Dashboard

Learning to use the application grid and filtering tools to effectively manage the security landscape of your environment.

When do permissions take effect? (Instant Sync)

An overview of the real-time synchronization process that ensures permission updates are applied without requiring a logout.

How to Revoke or Suspend User Permission Access

Best practices for immediate security revocation versus scheduling a soft expiration for temporary or departing staff.

Troubleshooting Permissions Access States (Pending & Expired)

How to interpret visual cues for pending or expired access to diagnose why a user may be unable to use a specific feature.

Automatic System Rules (The "Robot" Access)

How background logic dynamically grants access to users based on their core attributes in the organizational master data.

Understanding Locked Permissions

Identifying critical system-locked rights that are strictly managed by HR status and cannot be modified manually.

Understanding "Coincident" vs. "Override" Statuses in permissions

Understanding the hierarchy of access and how the system resolves conflicts when manual rights overlap with role-based profiles.

How to Audit Permissions History & Restore Access

How to investigate the forensic trail of past permission changes and quickly reinstate access that was previously revoked.

AI: Analyze existing permissions to suggest useful profiles

Using intelligent analysis to identify common manual access patterns that should be converted into efficient system profiles.

How to assign a Permission Profile to a user

The process for linking a predefined role to a user and managing how those permissions synchronize with their account.

How to define a Permission Profile

How to establish standard access templates for specific organizational roles to ensure consistency across the platform.

What is a Permission Profile?

An explanation of how role-based bundles simplify administration by grouping multiple rights into a single, assignable template.

How to Grant Access to a Specific Application or Permission

Step-by-step instructions for manually assigning specific rights to users, including defining scope and temporal validity.

What is 2FA Authentication?

Two-Factor Authentication (2FA) adds a second verification step to your login. Here is what it is, why it matters, and which methods are available.

De ce aveți nevoie de datele mele personale?

Our dashboard may ask for your personal data, how are they used? and why?

Cum îmi schimb parola?

You can change your password directly from your dashboard, keep it safe!

Cum se creează o parolă corectă?

How can I make sure to give the hackers a hard time cracking my passwords – and still be able to remember them?

Mi-am uitat/mi-am pierdut parola

In case of Password problems or if you lost your password to login, check out this guideline!

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