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Best practices during Covid19: Smart Working and Smart Interaction
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Best practices during Covid19: Smart Working and Smart Interaction

Best practices during Covid19: Smart Working and Smart Interaction

Nick
by Nick
December 2020 - 28/12/2020 12:30

In this historical period, marked by the Coronavirus, it is necessary for companies to implement best practices oriented to an increasingly smart interaction and digitalization of business processes, with the aim of having efficient tools available to stem the effects of crisis.

One of the effects of Covid-19 was the forced adoption, by many companies, of Smart Working. This has led to several problems relating to access, from different places, to documents, assets and information. For most companies, this was an unplanned IT emergency plan, which resulted in an initial rush to ensure communication and document sharing for business continuity purposes.

Organizations that benefit from the common sense of emergency and the need for change to improve their corporate culture and work tools are likely to reap positive long-term benefits. Conversely, failure to take the necessary measures can lead to inefficiency and employee discontent resulting in business losses.

In this scenario, it is of fundamental importance to know how to quickly assess the situation in order not to lose the opportunity to implement a quick solution that allows an efficient and effective infrastructure to access documents, resources and information from different places.

STRENGTHEN THE RELATIONSHIP BETWEEN EMPLOYEES WITH SMART WORKING

To achieve a successful transformation towards a new way of collaborating, OpenStudio helped the client to develop a brilliant communication strategy, guiding him step by step along the whole path of adoption.

THE ADDED VALUE OF A DIGITAL WORKPLACE

OpenStudio guided the Client in developing a digital workplace transformation strategy through the adoption of requested online services on-demand, cultivating a new approach to teamwork and improving productivity through intuitive and easy-to-use tools and processes.

THE IMPORTANCE OF DIGITALIZATION IN THE FUTURE OF YOUR COMPANY

Digitization is a fundamental factor applicable to the most varied business sectors; with the advent of the Coronavirus we have witnessed an exponential increase in digitalization by consumers, with increases in online operations, management and communication. Companies must quickly change their habits, implementing best practices with the aim of accelerating the development of omnichannel and interchannel digital solutions, adapting their organization to new, more agile operating models, providing digital solutions to their users and employees and rapidly rethinking the Customer Journey of its customers. The two fundamental areas of corporate digitalization are Smart Working for employees, Smart Interactions and the digitization of business processes for customers.

PRODUCTION FLEXIBILITY

Smart Working is a way of working without time or space constraints organized by phases, cycles or objectives, characterized by an agreement between the employer and the employee. The main objectives of agile work are the achievement of production flexibility, the improvement of the quality of life of the employees and the reduction of the environmental impact. There are also numerous benefits attributable to Smart Working: greater productivity, considerable increase in dialogue in the organization, increased awareness and empowerment of the person, greater level of trust between people, continuous updating of digital skills and speeding up decision-making processes with the use of delegation as a motivational lever.


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